Delete your UPOS account
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UPOS runs on a DT account (DT ID) — a single account shared by UPOS, the DT cabinet and other DT apps. Deleting your DT account removes it from all DT apps. Your data in UPOS is deleted on a separate request — both ways are described below.
How to delete
1. Delete your DT account — in a browser
- Open the DT account deletion page: id.dt.uz/cabinet/delete-account.
- Sign in with your DT account.
- Read the information on screen and confirm the deletion.
Once your DT account is deleted, you can no longer sign in to UPOS through DT. If you cannot sign in to your account, message DT support on Telegram: t.me/DT_ECOSYSTEM_SUPPORT.
2. Delete your data in UPOS — on request
Your personal profile in UPOS, your access to shops and the sign-in keys on devices (till sign-in key, PIN code) are not deleted together with your DT account — we delete them on your request. Send the request to DT support on Telegram (t.me/DT_ECOSYSTEM_SUPPORT) or through a support request in the DT cabinet (id.dt.uz/cabinet): include the phone number linked to your DT account and what should be deleted. We may ask for additional details to verify your identity. The request is completed within 30 days and we will let you know the result.
Shop staff
If you sign in to UPOS with a login, password or PIN code issued by a shop, your access is switched off by the shop owner or administrator in the “Staff” section of UPOS. If you cannot reach them, or you want to request deletion of your data, message DT support on Telegram: t.me/DT_ECOSYSTEM_SUPPORT.
What is deleted
- Your DT account — when you delete it in the DT cabinet: name, phone number and other personal data. After that you can no longer sign in to UPOS through DT.
- On your request (within 30 days) — your personal profile in UPOS, your access to shops (memberships and roles) and the sign-in keys on devices. Until the request is completed, they remain in UPOS.
What happens after deletion
- Your DT account is deactivated immediately: DT sessions are revoked and you can no longer sign in to UPOS or other DT apps through DT.
- If you change your mind within 30 days, you can restore the account: sign in with your phone number at id.dt.uz/cabinet — you will be offered to restore the deleted profile (confirmed with your password and an SMS code). If you create a new account with the same number, the old one can no longer be restored.
- After 30 days, personal data is erased permanently.
- If you are the only director of a company, first transfer the directorship to another employee or delete the company — otherwise the DT account cannot be deleted (so that staff do not lose access without warning).
What is kept, for how long and why
- 30 days: a copy of your DT account is kept in an archive — only so that it can be restored if you change your mind. Only the DT security team can access this archive.
- The period required by law: the shop's sales, debt, payment, till shift and stock records belong to the shop (company), not to you personally. They remain in the shop's books and are kept for the period set by the tax and accounting laws of the Republic of Uzbekistan. These records may still show who performed an action.
- Indefinitely: financial transaction and audit records (what action happened and when) are kept in de-identified form — the law requires this for accounting and tax reporting.
- Deleting a shop: if the owner deletes the company in the DT cabinet, that company and its shops are deactivated in UPOS (they can no longer be accessed); sales and accounting records are kept for the period required by law.
Timelines
- Deleting your DT account in a browser takes effect immediately (with the option to restore within 30 days).
- A request to delete your data in UPOS (through DT support on Telegram or the DT cabinet) is completed within 30 days after your identity is verified, and we let you know the result.
Help
If you have questions or run into trouble deleting your account, message DT support on Telegram: t.me/DT_ECOSYSTEM_SUPPORT. How data is processed is described on the Privacy policy page.